Build the digital backbone for an interior design firm to scale from 20 projects a month to 100 — without growing headcount linearly.
Hero, a legacy Hong Kong design firm newly acquired by EC Healthcare, needed to modernise its operating model to support aggressive growth targets.
I worked directly with the CEO to design and implement a platform that connected clients, designers, contractors, and management into one system.
Over two years and six major releases, we built a low-code operating system that pulled in 800+ real-time data points per project — covering leads, proposals, sourcing, timelines, budgets, vendor payouts, client approvals, and cashflow.
The platform gave management a clear line of sight into profitability and delivery health while giving teams structured tools to replace WhatsApp chains, spreadsheets, and paper trails.
role
Head of Digital Strategy & Experience
industry
Interior Design (Management)
skills
Product management, Experience design, Process design, Digital strategy, Low-code development, Change management, Data science, Business intelligence
